Agent Desk

AgentDesk is an open source AI Agent intelligent customer service and work order system for website customer service, SaaS product support, internal service desk and after-sales service and other scenarios. The system integrates online sessions, AI automatic reply, manual takeover, customer management, work order flow and knowledge base RAG. AI Agent can answer user questions based on the enterprise knowledge base, and judge whether knowledge is sufficient to support answers through the Accountability Gate. When information is insufficient or users require manual services, it is automatically forwarded to customer service. AgentDesk also supports OpenAI compatibility models, Embedding and Rerank model configurations, as well as Skills, MCP and external tool calls, allowing access to existing services through Web pages or embedded SDKs. Description: 1. Support lazy cat OIDC login 2. Usage process: Log in to the management backend, configure the AI model, knowledge base and AI Agent in turn, create and bind a Web channel, send test messages through the customer chat link, and then go to the customer service workbench to access and process the session.