FreeScout
FreeScout is a lightweight, free, open source self-hosted customer service ticket and shared mailbox system based on PHP (Laravel), designed to replace SaaS services such as Zendesk/Help Scout. It emphasizes privatization and data control, supports complete email integration, mobile applications and rich module extensions, and is suitable for teams to build a low-cost, highly available customer service support platform.
Default administrator account password: admin@freescout.com/freescout After entering the application, you can first enter the user settings in the upper right corner to modify the language. Click on the settings in the upper left corner to configure the system mailbox first, as shown in the attached figure; for personal mailbox configuration, you need to click New Mailbox and fill in the relevant configuration accordingly. The qq mailbox test is feasible, as shown in the attached figure. Note: Please test all email messages after saving the configuration; please use foreign email messages in conjunction with Page Piggy or Kitty. - Core positioning: Self-hosted customer service and shared email platform, oriented to privacy and controllable team support scenarios. - Technology Stack: Based on PHP/Laravel, runs on Nginx/Apache/IIS, and the database supports MySQL/MariaDB/PostgreSQL. - Deployment and upgrade: Provide Web installers and updaters, and support one-click/simplified installation of Docker, Cloudron, Softaculous, Ubuntu scripts, etc. - Mail integration: Seamless mail sending and receiving, supports modern Microsoft Exchange authentication, SMTP TLS 1.3, and can move/forward sessions between multiple mailboxes. - Multi-user and concurrent: There is no limit on the number of users/work orders/mailboxes; session collision detection prompts multiple people to open it at the same time; notification configuration by user is supported. - Conversation capabilities: Follow/star conversations, internal comments, merge sessions, create new batches and send to multiple recipients, edit threads, open tracking, etc. - Real-time experience: The session list is automatically refreshed and screenshots are supported from the clipboard to improve processing efficiency. - Search and management: Built-in search, customer merge, phone session logging, cross-mailbox session movement and forwarding. - Accessibility and security: Emphasize safe design, screen reader friendly; comply with AGPL‑3.0 licensing. - Internationalization: 100% mobile friendly, built-in multi-lingual (including English/French/German/Japanese/Russian/Spanish/Korean/Chinese, etc., Slovenia is added). - Mobile and Desktop: Official Android / iOS mobile apps and macOS menu bar apps. - Ecology and extension: Provide official/community modules; tools and integrations include APIs, Zapier, Make(Integromat) and migration tools.
