Papercups

**Papercups** is an open source customer support tool and an open source alternative to **Zendesk** and **Intercom**. Designed for companies concerned about data privacy and security, it provides a fully self-managed customer support solution. ###Main characteristics - ** Real-time customer chat ** -WebSocket-driven instant messaging system - ** Conversation Management ** -Manage all customer conversations in a unified manner - ** Multi-channel integration ** -Support Slack, Gmail, Twilio, etc. - ** User session recording ** -Record user actions to help diagnose problems - ** Teamwork ** -Support multiple people to handle customer inquiries at the same time - ** Fully open source ** -Data is completely under your control - ** Self-managed deployment ** -No need to worry about data breaches 1. ** First startup time **: The first startup takes **3-5 minutes ** to initialize the database ##First use configuration ###Step 1: Create an administrator account The first time you visit Papercups, the system will be prompted to create an administrator account. 1. ** Visit registration page ** ``` https://papercups. Your domain name.lzcapp/register ``` 2. ** Fill in the registration information ** ``` Company name: [Your company name] Email: admin@yourcompany.com Password: [Set a strong password, recommended to have more than 12 digits] Confirm password: [Enter password again] ``` 3. ** Click the "Create Account" button ** 4. ** Verification and registration successful ** - The system will automatically jump to the Dashboard - You will see a welcome page and a quick start wizard ###Step 2: Basic settings configuration After successful registration, it is recommended to complete the following basic settings immediately: #### 2.1 Company Information Settings 1. Click the avatar in the upper right corner → **Settings ** 2. Enter the **Account ** tab 3. Fill in company information: ``` Company name: Papercups Support Company website: https://yourcompany.com Time zone: Asia/Shanghai (choose your time zone) ``` 4. Click **Save ** #### 2.2 Create team member accounts 1. Go to **Settings → Team ** 2. Click **Invite team ** 3. Fill in the information: ``` Email address: teammate@yourcompany.com Role: Member or Admin ``` 4. Click **Send invitation ** 5. Team members will receive an invitation email (if mail service is configured) #### 2.3 Configure the appearance of the chat window 1. Go to **Settings → Widget ** 2. Customize the chat window: ``` Window title: "Need help? " Welcome news: "Hello! Can I help you? " Theme color: #1890ff (Choose your brand color) Location: lower right corner ``` 3. Click **Save **