LibreDesk is an open source customer support and service desk system. Functional characteristics: - Centralized team communication: Easily manage and find all customer conversations across teams through multiple shared inboxes and organizational tools such as smart tags and custom status. - Powerful automated processes: Improve efficiency by leveraging automated rules and macros to handle repetitive tasks, such as automatically assigning conversations, classifying, routing, and sending preset replies with one click. - Fine team management and supervision: Control agent access through custom roles and permissions, leverage SLA management to track response goals, and audit all operations through activity logs to ensure accountability. - Improve customer experience: Measure service quality through automated customer satisfaction (CSAT) surveys and use artificial intelligence assistance (AI-Assist) to instantly optimize responses to make them more professional and friendly. - Advanced features and integration: Use custom attributes to enrich customer profiles, connect to external systems through Webhooks, and use the command bar (CTRL+K) to quickly perform operations to enhance workflow. ** Note **: Administrator account System, password Admin1234#
